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Payment & FAQ's
FAQ's for Placing Orders, Making Payment, Shipping, and More!You can call us and place your order anytime from 9:30 am to 10:30 pm EST Seven Days a Week, If you roll over to our voice-mail, please leave us a message and we will get back with you as soon as possible. If you are calling long distance, we will be more than happy to call you back. If you are having difficulties checking out, please contact us by phone 336-510-9278 or at Sharpen@DrScissorhands.comPayments Through Our Safe, Fast, Secure and Easy Virtual Terminal With the Blue "CHECKOUT" Button Does Not Require That You Create an Account With Our Site, Paypal, or GOOGLE Checkout: If you prefer to not to pay by creating a GOOGLE or Paypal Account, Simply Click on the Blue "CHECKOUT" Button, "PLACE ORDER NOW" Button Above the Links to Pay Through Paypal and GOOGLE, & Check the Circle Beside Images of Credit Cards and Finally Click the "MAKE PAYMENT NOW" Our Fast and Easy Website Payments Pro does not require that you sign up for ANY accounts. The Virtual Terminal Option is a SSL (Secure Socket Layer) Method of Safe Payment via the Internet as well. We Also Use "Capture" Letters to Ensure Your Online Shopping is Safe. Rest Assured All Payments Are Safe on DrScissorhands.com. and you DO NOT have to Create an account with anyone.
Although DrScissorhands is a Secure Socket Layer Inspected and Monitored Site, Trusted Google Checkout, and Paypal Services, we understand that not everyone feels comfortable making online transactions. Please feel free to call us at 336-510-9278 and we will be more than happy to take your order over the phone. DrScissorhands prefers credit card, debit card, and electronic check payments made with our Integrated and Secure Credit Card Interface, Google Check Out, or Place Order Now. Paypal and Google Checkout are industry leaders in secure (SSL) online payments. MADShears uses Website Payments Pro by Paypal and Google Check Out as our primary ways to accept online payments. To view Paypal's privacy statement www.Paypal.com . You may use your credit card, debit card, or an electronic check. If you prefer to order through our store and send your payment in via snail mail you may send a money order or personal check to DrScissorhands. When placing your order please note colors/sizes and any other options available, shipping charges and mail payment to DrScissorhands, 324 Turner Road, Lexington, NC 27292. DrScissorhands reserves the right to hold shipment of goods until personal checks have cleared. Shipping & Handling: Ordering through DrScissorhands Regular shipping is $8.95 (USA) on all product orders unless otherwise specified. We do not inflate shipping and handling. With standard shipping, most orders take about 3-5 days to arrive, however this time frame is NOT guaranteed. Every once in a while delivery of goods may be delayed due to circimstances beyond our control. These circumstances include but are not limited to: Acts Of God, Acts of Terrorism, Customs Delays, Natural Disasters, Items Out of Stock, and Delayed Shipping to DrScissorhands. Should you need your order by a certain date, we urge you to upgrade to a faster shipping method. Faster methods of shipping are available for an additional fee. All orders are shipped out expediously. Orders placed on weekends and holidays are shipped the next business day (excludes weekends & some holidays. Please indicate the product you are purchasing, or layaway invoice number, you are sending payment for. Please understand, if you pay with personal check via mail, we reserve the right to hold shipment until such check has cleared. Our Virtual Pay Terminal, Paypal and Google electronic checks are an easy and quick way to pay with your personal check and using their service assures you that we ship your purchase as soon as payment is made. FAQ's Frequently Asked Questions
Yes, we do ship internationally. Please contact us, and we will arrange international shipping to your home country. If you purchase and complete payment with inland shipping charges, your order will be delayed until shipping differences are recieved in full. I want to place my order with you over the phone. Can I do that? Certainly! Our professional and knowlegable staff will be more than happy to take your order over the phone. If you are calling long distance, please let us know. We will be happy to call you back. We take calls from 9:30am to 10:30pm EST, Seven days a week. I want to order but I do not want to sign up or register for anything. Do I have to register to buy? Absolutely not. We do not require that you sign up for anything or register. We only use the information that you send us about yourself when you have placed an order to let you know that we have recieved your order, processed your order, and to make sure you are happy with your order. We will only send you other information, if you request it or if you register for it. We hate spam too! Will you share my personal information with anyone else? No, We do not share your information with anyone. DrScissorhands is built by us, maintained by us, and us alone. Is it safe to pay online with my debit card? Yes, We Use SSL Secure Socket Layers for all online transactions, and we have added a $10,000.00 Warranty 128 BIT Encrypted SSL to our store for your security. I want a shear that I don't see on your website and your prices are good, could you get that shear for me? More than likely we can get it for you, and get it for you at low prices only DrScissorhands can prescribe. (That means, we sell them all for less) I am interested in the Kenchii Charmer's. Can I change the stones in them to what I want or can I design my own shears. I would like to design a shear that looks like a guitar! Can I do that? Yes, You can change the stones in the CHARMER Collection and even add more stones if you wish. Guitar? Yes, you can design your own shear to look like a guitar and we think that would ROCK! Just remember, you must consult with us to design your own CHARMER or change stones, add stones and your imagination is the only limit. Are your shears knock-offs or the real brands you advertise? We are Authorized Distributors of all the shears, scissors, cases, holsters, EVERY Hair Cutting Item on our site. We work endlessly to bring you more and more products and brands. If you don't see it, just ask. We have thousands of products not on our site. We have built this webstore our selves to cut our costs which helps us cut your costs, hence our lower prices. Can you come out to my cosmetology school XXXXX in Greensboro, NC ? Yes, we would be happy to come. Thank you for the invitation. We have a special class just for cosmetologist schools to aid you in understanding your shears, how to care for them, how to pick them and choose the best for your new career! Do you do classes at grooming schools, I own one, and would like for you to come out. How much do you charge? Yes, we would be happy to come and thanks for the invitation. We have a special class just for grooming schools to aid you in understanding your shears, how to care for them, how to pick them and choose the best for your new career! Our class is FREE. How far do you travel to do classes? LOL! Depends, call us and we will talk. England, I'd Love to!
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